Oxytrium Dynamics Private Limited
Return & Refund Policy
Last updated: 20th September 2026
At Rebelive, your satisfaction is our top priority. If something's not quite right with your order, we're here to help.
Please read our Return & Refund Policy below for details on how we handle returns, replacements, and refunds.
Order Cancellations
Orders can be cancelled only within 1 hour of placing the order or before the order is processed, whichever is earlier. Once an order has been processed or shipped, cancellations will not be accepted.
Eligibility for Returns
Due to the consumable nature of our products, we are only able to accept returns under the following conditions:
- You received the wrong item.
- Your item arrived damaged or defective.
- There is a confirmed quality issue with the product.
We are unable to accept returns for:
- Opened or partially consumed products (unless there is a verified quality issue)
- Items purchased more than 7 days ago
- Gift cards, promotional items, or free samples
- Products disliked due to taste preference or personal expectations.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with the following:
- Your order number
- A clear photo of the item and the packaging
- A brief description of the issue
We'll investigate the issue and either:
- Ship a replacement at no extra cost, or
- Issue a refund to your original payment method
Refunds (if applicable)
Once we've reviewed your request, we'll notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed within 5-7 business days to your original payment method
- You’ll receive an email confirmation once your refund has been issued
Please note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Approved refunds may be issued as a replacement, store credit, or original payment refund, at Rebelive's discretion, depending on the nature of the issue.
Delivery Delays
Delays caused by courier partners, weather conditions, public holidays, or unforeseen circumstances do not qualify for refunds unless the order is lost or returned to origin.
Rebelive reserves the right to approve or reject refund requests based on verification and internal quality checks.
Thank you for purchasing from Rebelive (OXYTRIUM DYNAMICS PRIVATE LIMITED)!
If you have questions about your order or need to initiate a return or replacement, reach out to our team: